Clients

Customs Department under the Ministry of Finance of the RL Grindeks SIA AB Lietuvos Paštas (Post Office of Lithuania) AB Lietuvos Paštas (Post Office of Lithuania)

Information Society Development Committee under the GoL Customs Department under the Ministry of Finance of the RL Emergency Response Centre Emergency Response Centre

Ministry of Finance of the Republic of Lithuania UAB Kauno Termofikacijos Elektrinė (Kaunas Heat and Power Plant) Customs Department under the Ministry of Finance of the RL Grindeks SIA

Ministry of Finance of the Republic of Lithuania Information Society Development Committee under the GoL

Emergency Response Centre

Public sector
Ensuring public safety and security

The Emergency Response Centre (ERC) operates in the whole territory of the Republic of Lithuania, in all public telephone networks.

The ERC receives up to 7 million calls per year. The Centre ensures immediate and appropriate response to emergency requests – the average response time is 4.8 seconds. In 99% of the emergency cases in Lithuania, the location of callers is successfully determined.

Agent: Ona Rukaitė, Chief Commercial Officer of UAB "ERP".

Customer benefits:

1) The concept of development of the 112 emergency telephone number information system was drafted in 2006. The project suggests a secure and safe, functional, reliable and uninterrupted system.
2) The designed 112 emergency telephone number information system enables to give a faster response to emergency calls, to determine the location and type of the registered event, and to provide qualified assistance.

Details

Reference:

“The results of the Project are very important for all the people in Lithuania: upon the implementation of this system, the Emergency Response Centre is able to precisely determine the location of a person asking for emergency assistance and to dispatch qualified emergency responders faster and, in the case of any emergency, this becomes vitally important”.

Ona Rukaitė, Chief Commercial Officer of "ERP"