Clients

UAB Kauno Termofikacijos Elektrinė (Kaunas Heat and Power Plant) Emergency Response Centre Ministry of Finance of the Republic of Lithuania Customs Department under the Ministry of Finance of the RL

Grindeks SIA Information Society Development Committee under the GoL Emergency Response Centre Information Society Development Committee under the GoL

Ministry of Finance of the Republic of Lithuania AB Lietuvos Paštas (Post Office of Lithuania) AB Lietuvos Paštas (Post Office of Lithuania) Grindeks SIA

Customs Department under the Ministry of Finance of the RL Customs Department under the Ministry of Finance of the RL

Emergency Response Centre

Public sector
Ensuring public safety and security

The Emergency Response Centre (ERC) operates in the whole territory of the Republic of Lithuania, in all public telephone networks.

The ERC receives up to 7 million calls per year. The Centre ensures immediate and appropriate response to emergency requests – the average response time is 4.8 seconds. In 99% of the emergency cases in Lithuania, the location of callers is successfully determined.

Agent: Jolita Budrevičienė, Senior Specialist of the IT Division

Customer benefits:

The EMC Documentum eRoom solution was adapted successfully to the implementation of document management and internal information management processes in the public institution.

Details

Reference:

"From now on, the working day of each ERC employee is planned by the eRoom system. The ERC Manager observes day plans of each and every employee, approves them and follows their progress in the system."

"ERP" Team